Fiat withdrawal
- Create withdrawal
- Withdrawal statuses
To be able to operate with fiat currency, merchant should have KYB level 2
In order to withdraw fiat funds, merchant should go to the Balances tab and select "Withdraw" near the fiat currency.
After that, the withdrawal page is displayed with following elements:
- Merchant selects bank account* to send funds to.
- After selecting bank account some details will be displayed.
- Merchant enters expected amount in current currency.
- It is also possible to see a few previous fiat withdraw transactions
*To be able to select expected bank account merchant should add it in Settings page -> Bank details tab:
To be able to make a withdrawal merchant should enable 2-factor authentication. For that purpose: Settings page -> Security tab -> Enable 2FA
After withdrawal was requested submit modal with transaction details is opened
After successful withdrawal submission transaction in Pending status appears on the page
Some more transaction details can be seen on the Reports page
Withdrawal might have one of the following statuses:
Withdrawal status | Description |
---|---|
new | Withdrawal created. |
pending | Withdrawal operation started processing. |
sending | Withdrawal processing succeeded. Now this operation is under financial team validation. |
completed | Withdrawal validation succeeded. Funds were sent to your bank account. |
failed | Withdrawal validation failed. Contact our support team for more details, please. |
canceled | Withdrawal canceled. Only new withdrawals can be canceled. |
expired | Withdrawal request expired after 24 hours. |