Crypto withdrawal
- Create withdrawal
- Withdrawal statuses
In order to withdraw cryptocurrency, merchant should go to the Balances tab and click "Withdraw" for the required currency.
After that, the withdrawal page is displayed with following elements:
- Merchant is still able to select currency-network to withdraw from.
- Merchant selects white-listed* crypto wallet address to withdraw to.
- Merchant enters expected amount in current cryptocurrency.
*To be able to see wallet address it is required to add it into white list: Settings page -> Whitelist tab. It should have Confirmed status to be displayed in Withdrawal page.
To be able to make a withdrawal merchant should enable 2-factor authentication. For that purpose: Settings page -> Security tab -> Enable 2FA
Before making a withdrawal ensure that address and selected currency and network are the same, otherwise you will lose your funds.
After successful withdrawal success page with transaction details is opened
Some more transaction details can be seen on the Reports page
Withdrawal might have one of the following statuses:
Withdrawal status | Description |
---|---|
pending | Withdrawal created and transaction is detected in the blockchain. |
failed | Some problems were detected with your withdrawal. In such case contact our support team, please. |
completed | Withdrawal was processed successfully. You can now check that your funds were sent. |